On the Phone with Chase

Don't get me wrong Chase has given me good service over the years, but there are two things to be noted with a recent series of phone calls to Chase. The operator was very nice, but she was unwilling to help me if I took the slightest misstep. Why is it that a store can close down or all of the sudden a company stops a program at a certain time for no particular reason. It is because they see some sort of problem with their customer that they do not want to deal with. Apparently, companies give people the runaround for confused people and the cold shtick to people they don't like. Whatever happened to good old fashioned service. The other thing, and this is the particularly annoying thing, is that websites never post the troubleshooting issue you need help on. If you ask how to transfer rewards points from one cc to another, you get a thousand other things that have a slim chance of coming up--for you Simpsons fans out there you get Bort. When did all of our help transfer to Bort and why do we treat him so bad when he calls? Bort you know what you did.